SLO, SLI, SLAλž€

Service Level Objectives

μ„œλΉ„μŠ€ κ°€μš©μ„± λͺ©ν‘œ mechanism?

κ°€μš©μ„±κ³Ό μ—…νƒ€μž„μœΌλ‘œ μ„œμˆ λœλ‹€. 예λ₯Ό λ“€μ–΄ 일주일 λ™μ•ˆ 99%의 λ™μ˜μƒμ΄ 2μ΄ˆλ‚΄μ— μ‹€ν–‰λ˜μ–΄μ•Ό ν•œλ‹€.

Service Level Indicators

μ„œλΉ„μŠ€ κ°€μš©μ„± μ§€ν‘œ policy??

μ„œλΉ„μŠ€ 레벨 λͺ©ν‘œλ₯Ό 달성 / μ‹€νŒ¨ μ—¬λΆ€λ₯Ό νΌμ„ΌνŠΈλ‘œ μ„œμˆ ν•œλ‹€.

Service Level Agreements

μ„œλΉ„μŠ€ κ°€μš©μ„± λͺ©ν‘œλ₯Ό λ‹¬μ„±ν•˜μ§€ λͺ»ν–ˆμ„ λ•Œ λ°œμƒν•˜λŠ” 상황에 λŒ€ν•œ 법적 계약